Posted September 7, 2021 | Updated June 30, 2023
Thank you for choosing our website services at Nerdoe Stuff. We strive to provide reliable and efficient hosting solutions to our valued customers. In the event that you encounter any issues or are not entirely satisfied with your purchase, please review our Refund & Returns Policy below.
We offer refunds on our web hosting services under the following circumstances:
- Service Not Rendered: If you have signed up for our hosting services but have not utilized them, you are eligible for a full refund within [number of days] from the date of purchase.
- Dissatisfaction with Service: If you are dissatisfied with our hosting services due to performance issues, downtime, or other technical difficulties that significantly impact your website’s functionality, you may request a refund. Our team will review your case and determine the appropriate refund amount.
- Cancellation: If you decide to cancel your hosting subscription within [number of days] from the date of purchase, you are entitled to a pro-rated refund for the remaining unused period.
Returns are not applicable for web hosting services as they are intangible and provided on an ongoing basis. However, if you encounter any issues or have concerns about the functionality or configuration of your hosting account, our support team is available to assist you in resolving these matters promptly.
- How to Initiate a Refund or Return
To request a refund or seek assistance with an issue, please follow these steps:
- Contact Us: Reach out to our customer support team by submitting a support ticket through our customer portal or by emailing us at [support email address]. Please include your account information, a detailed description of the issue, and any supporting evidence (if applicable).
- Investigation and Resolution: Our support team will review your request, investigate the reported issue, and work toward a satisfactory resolution. We may require additional information or collaboration with you during the process.
- Refund or Assistance: Depending on the nature of the issue, if a refund is deemed appropriate, we will process it within [number of days] using the original payment method. Alternatively, we will provide the necessary assistance to resolve the reported problem promptly.
- Domain Name Registrations: Refunds for domain name registrations are subject to the policies of the respective domain registrar. We will assist you in managing and transferring your domain to another provider if you wish to discontinue hosting with us.
- Add-on Services: Third-party add-on services, such as SSL certificates or specialized software, may have separate refund policies. Please refer to the specific terms and conditions provided for these services.
- Contact Us
If you have any questions or need further assistance regarding our Refund & Returns Policy, please contact our customer support team:
- Email: firstname.lastname@example.org
We appreciate your understanding and cooperation. Our aim is to provide reliable and satisfactory web hosting services while ensuring transparency and fairness in our policies.